Terms of service

These terms and conditions are agreed between the NAUA Natural Care online store (www.naua.care) and customers who place orders in the NAUA Natural Care online store. In the event of omission of any condition, it will be considered regulated by the uses and customs in force in the distance selling sector in accordance with the rules of the Code of Ethics and Fair Practices of AMD – Associação Portuguesa de Marketing Direto.

Pegada Verde, Lda.
R. Dr Gomes Leal, n3A
2560-331 Torres Vedras
NIF: 509 194 419


The purpose of these conditions is to define the terms of sale between NAUA Natural Care and the customer, from ordering to services, through payment and delivery.


To place an order, the customer must provide:

- your username and password

- delivery data

The fact that the customer places an order is equivalent to full acceptance of the prices and description of the products available for sale, as well as the general conditions of sale, which will be the only ones applicable to the contract thus concluded.

NAUA Natural Care will honor orders received online only up to the limit of available stocks. In the absence of product availability, NAUA Natural Care undertakes to inform the customer as soon as possible. NAUA Natural Care reserves the right to refuse any order. In the event of cancellation of the order by the customer's will, NAUA Natural Care will proceed with the refund as soon as possible, with a maximum period for the refund of 14 working days.


The delivery of orders will be made to the address indicated by the customer when placing the order. Delivery costs and deadlines will be communicated to the customer at the time of ordering. The customer, when placing his order, is accepting these costs and delivery times. In the case of standard shipping, delivery may take between 2 to 5 business days. For payments after 3pm, the shipping process will only start on the next business day. The shipping costs accepted by the customer at the time of purchase correspond to a service provided by NAUA or its distribution partners, which only aim at delivering that order from point A (NAUA warehouse) to point B (address indicated by the customer).

In order to track an order in progress, the customer can and should contact the Customer Service of the corresponding distribution partners. Before the order is shipped, an email is sent to the customer with the data to track their order. The purchase receipt/invoice will be sent together with the order itself or by email.

If the customer does not claim the order with the carrier within the time allowed and the order is returned to NAUA, then the customer will have to bear the transport costs of the new shipment. Free shipping campaigns are only valid for the first shipments, and never for re-shipments.


NAUA offers the customer several payment methods:

- Credit card

- ATM reference

- Paypal

- MBWay

In the case of payment by credit card, the debit will be made at the time of purchase confirmation.

NAUA does not have access to its customers' payment data and will make every effort to ensure maximum confidentiality and security in data transmitted over the internet.

Exchanges and Returns

NAUA Natural Care does not accept exchanges/returns of articles, as they are hygiene articles.

In the event that the return request is at the origin of a logistical error by NAUA, NAUA, after contacting the customer, will proceed with the collection of the article, assuming the costs of the return, as well as the shipping costs of the correct product.

Returns (due to logistical errors) will only be accepted within the stipulated period - 14 days after receipt of the order - and exchanges are subject to stock availability. In case of unavailability of the product and/or out of stock, the customer will be informed of the partial or total cancellation of their order with the right to a refund of the respective amount paid.

Defective Items

In the event of a notorious anomaly of the product received, the customer must contact NAUA within 14 days (from the date of receipt of the order), which will assess the situation and collect the article at no cost, in question if this proves necessary. If the product is defective, it can be exchanged for a new item of the same reference or refunded. If the customer opts for the refund option, it will be done within a maximum period of 14 days. If the customer chooses to exchange and the item of the same reference is not in stock, the customer may choose another item of equal value or refund the value of the defective item.

If the anomaly is not verified, the item is returned to the customer, against payment for the shipment (amount to be verified depending on the destination address, to be made by bank transfer to an account to be indicated).

Products not sent
In the event that the customer receives an order with missing product(s), the customer has 14 days from the date of receipt of the order to report what happened. Except prior notice, all products are shipped in the same order.

NAUA excludes all warranty and any liability for the inconveniences or damages inherent to the use of the Internet network, in particular, a service disruption, an external intrusion or the presence of computer viruses, or any case of force majeure as classified by the jurisprudence. of the courts, to the extent permitted by applicable law.

Processing of Personal Data

The customer authorizes NAUA to process in an automated way the personal data provided by the purchase order, in particular, through the use of cookies. In case of lost or forgotten password, the customer can start the password recovery process in the “Recover Password” section.

NAUA Newsletter
The NAUA Newsletter designation is given to e-mails with promotions, offers and information, sent directly to the customer's email box. The customer is automatically registered from the moment he registers with NAUA.

Total Agreement

These Conditions of Sale constitute the entire agreement between the parties in question. In the event that one of the clauses of this contract is declared null and void, due to a legislative, normative or judgment change, it will not lose its validity, and compliance with these General Sales Conditions is mandatory. NAUA reserves the right to change these Terms and Conditions at any time.

Preservation and Archive of Transactions

The file of orders and invoices will be made on a reliable and durable support to correspond to a faithful and lasting copy.

Applicable Law and Jurisdiction

Portuguese law applies to the conditions of this contract. The attribution of jurisdiction in case of dispute, and the lack of amicable agreement between the parties will be submitted to the competent courts of Portugal despite the plurality of defendants and/or whatever the type of proceedings.

In case of Dispute, the consumer, under Law No. 144/2015, may also resort to an Alternative Consumer Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Conflicts (www.arbitragemdeconsumo.org).

Online Complaints Book

You can also make a complaint through the website - https://www.livroreclamacoes.pt