The customer will be entitled to a refund in the event of one of these situations:
- Out of stock, after ordering and payment of the same;
- Defective item received.
Out of stock can be confirmed when an order is dispatched, before it leaves the NAUA warehouse, or when the customer receives the order and finds that there is a missing product.
In the event of a stock break before the order leaves the NAUA warehouse, the customer will be contacted immediately and asked if he wants to exchange for another item, or receive a refund for the missing item.
In the event that the customer receives an order with missing product(s), the customer has 14 days from the date of receipt of the order to report the event.
In the event of a notorious anomaly of the product received (defective product), the customer must contact NAUA within 14 days (from the date of receipt of the order), which will assess the situation and carry out the collection of the article. free of charge, if necessary. If the product is defective, it can be exchanged for a new item of the same reference or refunded. If the customer opts for the refund option, it will be done within a maximum period of 14 days. If the customer chooses to exchange and the item of the same reference is not in stock, the customer may choose another item of equal value or refund the value of the defective item.
If the anomaly is not verified, the item is returned to the customer, against payment for the shipment (amount to be verified depending on the destination address, to be made by bank transfer to an account to be indicated).