However, if you have any questions regarding this Policy, you can contact us through the following email address: hello@ naua.care or by letter addressed to: NAUA Natural Care located at Rua Dr. Gomes Leal, nº3A 2560-331 Torres Vedras.
1. COMPANY IDENTIFICATION
· Company: Pegada Verde, Lda.
· Headquarters: Rua Venerando de Matos nº13 2nd. 2560-365 Torres Vedras
· TIN: 509 194 419
· Data protection officer contact: hello@ naua.care
· Questions and clarification of doubts: hello@ naua.care
2. OUR PRINCIPLES
2.1. Respect for the client's wishes
We respect the privacy and security of your personal data, so we ensure respect for the customer's wishes and their autonomous, free and uncomplicated management of their privacy preferences. Thus, and if you disagree with any point referred to in this Policy, you can, at any time, object, by contacting us through the means referred to in 1.1
2.2. Good habits
NAUA Natural Care, as a controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that personal data are processed in Portugal correctly, lawfully and in accordance with good practices.
2.3. Strict need
In the treatment of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and / or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. Personal data collected and processed by NAUA Natural Care are only those that voluntarily, expressly and unequivocally, were written on the forms on this website.
3.2. The personal data collected are: name, address, district, VAT, email and mobile phone.
4. PURPOSE OF THE PROCESSING OF PERSONAL DATA
4.1. Your personal data is collected and processed by NAUA Natural Careonly for purposes strictly linked to the use of this website, the services associated with it and the sale of products, conducting management and improving the customer support management policy, direct marketing.
4.2. NAUA Natural Care always seeks to maintain the relationship with its client and provide him with the relevant benefits, information and relevant content related toNAUA Natural Care. The data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a way incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this site, we collect your personal data (for example, e-mail address, delivery address, credit card number and telephone number) on the purchase form, only for the purpose of sale, separation and transportation of products ordered by you;
b) when you ask for Customer Support assistance we collect your personal data (for example, first and last name, email address) just in order to provide you with the online store's Customer Support services that are relevant to this website and to offer you the assistance you have asked of us;
c) when you register, we collect your personal data in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) when you browse our website, we collect cookies. Depending on the management you have made of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning of the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes data on registration, location, duration of your session, products you selected, your equipment, your browser and your IP address.
f) when you browse our website and later visit platforms where there is an advertising format for social networks, google and other partners, these networks may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate the required fields with asterisks, when the data in question is necessary for:
● To conclude our contract with you, for example, for the supply of products you have purchased on our websites / apps;);
● Provide you with the service you requested (for example, by providing you with a newsletter);
● Respect legal requirements (for example, billing.).
4.5. Personal data can be communicated to service providers of NAUA Natural Care for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.
5. TRANSMISSION OF PERSONAL DATA
Personal data may be transmitted to subcontractors so that they can process it in the name and on behalf ofNAUA Natural Care. In this case, NAUA Natural Care will take the necessary contractual measures to seek to ensure that subcontractors respect and protect the holder's personal data.
Personal data will only be accessed or shared with the following entities:
- Entities providing services of NAUA Natural Care in terms of, for example, IT support, document management, legal support, human resources;
- Public authorities (for example the Tax and Customs Authority.).
NAUA Natural Care may occasionally have to transfer your personal data to a third country outside the EU and which is not on the list of countries that the EU has already considered to have adequate levels of protection for personal data. In such cases, NAUA Natural Care will ensure that data transfers are carried out in strict compliance with applicable legal rules.
6. USER RIGHTS
6.1. To exercise the right to access, rectify, delete, forget or block personal data, the user can send a written communication to the following email address: hello@ naua.care.
6.2. If you want to stop receiving direct marketing communications, you can, at any time, exercise the right to object to the processing of personal data, through the management of consents available in the customer area of the online store. You can also do so by sending an email message to the email firstname.lastname@example.org.
7.1 NAUA Natural Care uses appropriate security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful treatment. In addition, we contractually require external trusted entities that handle personal data for us to do the same.
7.2. However, theNAUA Natural Care cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that the computer is equipped with software devices that protect it in the transmission and reception of data such as updated anti-virus systems, and that the browser takes appropriate measures to ensure security in the transmission of data such as firewall and anti-spam filters. spam.am).
8. RETENTION AND PROCESSING TERM
8.1. The data is kept by theNAUA Natural Care for the purposes described here for the time necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, until the expiry of the period of the corresponding rights has elapsed, or if there is a longer period of conservation of data imposed by law.
8.2. When personal data are no longer needed, they will be removed from our systems and records or kept anonymously so that they cannot be identified from them.